Yes. Every item is 100% authentic. New items are sourced from authorised retailers. Pre-owned items are verified through inspection and, where applicable, independent authentication services. We maintain full documentation for all stock.

New items are unworn with all original tags and packaging. Pre-owned items have been previously owned but are in excellent condition. The condition of each pre-owned item is clearly described on its product page.

New items come from off-price channels — previous season collections, overstock, and authorised clearance. Pre-owned items are priced based on condition, rarity, and market value. Lower prices reflect our sourcing model, not the quality.

Every item comes with original tags and brand packaging where available. We can provide proof of purchase or authentication documentation upon request. Items verified by Entrupy include a certificate you can check online.

We carry a curated selection including Moncler, Balenciaga, Burberry, Gucci, Prada, and more. Inventory rotates based on availability.

14 days from delivery. Items must be in the same condition as received. See our Returns & Refunds page for full details.

Orders are dispatched within 1–2 business days. Standard UK delivery takes 2–4 business days. Express options are available at checkout.

Contact us within 48 hours with photos. We will arrange a replacement or full refund.

Yes. Contact us with the product name or SKU and we will share the relevant documentation.